FREQUENTLY ASKED QUESTIONS
- Why did Vermont Evaporator and Maple Guys merge?
- Vermont Evaporator Company and Maple Guys merged to bring hobby sugar makers more products more efficiently!
- What will the merger look like?
- When you navigate to the Maple Guys website, you will be taken to the Vermont Evaporator Company website, which now hosts both companies. When you place an order for a Maple Guys product, it will be fulfilled by Vermont Evaporator staff in Bristol, VT.
- Where do I shop for the Maple Guys items I used to buy?
- You can shop for all of Maple Guys’ best-selling items at vermontevaporator.com. If you forget, and travel to the Maple Guys website, that’s no problem! You will be taken to the right place automatically.
- Will anything change about how my order is processed?
- Not much! Maple Guys customers may notice a change from a NH to a VT return address on their packages, a new friendly voice answering the phone, and a new friendly person answering emails.
- What if I want to buy something that I used to order from Maple Guys that I don’t see on vermontevaporator.com?
- Vermont Evaporator has access to all the items Maple Guys used to carry. Call 802-261-0120 or email info@vermontevaporator.com and let us know what you are looking for. We’ll make it happen via special order!
- These prices look different than they did on Maple Guys. Did they change?
- Yes! Vermont Evaporator Company is set up to offer “free shipping,” which means that we must build an average shipping cost into our prices. So, prices may look different, but, because they include shipping, they are actually about the same.
- I used to be able to buy things in different quantities. Why can I only buy buckets and spiles, bags and bag-holders in quantities of five?
- To keep the cost of our items attractive and our business competitive, we at Vermont Evaporator try and keep shipping costs as low as possible relative to the overall cost of the item. Selling in multiples of five helps us do that. If that really doesn’t work for you, call or email us (802-261-0120 or email info@vermontevaporator.com) and we can work up a special order!
- I used to be able to buy buckets without lids and lids without buckets. Why can’t I do that now?
- Again, to keep the cost of our items attractive and our business competitive, we at Vermont Evaporator kit items in ways we anticipate working for customers to keep shipping costs low relative to overall cost. If that doesn’t work for you, call or email us (802-261-0120 or email info@vermontevaporator.com) and we’ll work up a special order!
- I’m getting emails from info@vermontevaporator.com Why is that?
- You may be used to getting emails from Maple Guys. We’re now keeping in touch with the entire Vermont Evaporator – Maple Guys family through Vermont Evaporator’s system. We email no more than once per week with news from the maple world, handy seasonal tips for your maple hobby, to announce sales, and to let you know when we’ll be out in the world interacting with customers in person. If you don’t want to receive these emails anymore, you can always unsubscribe! No hard feelings.
- What if I have a question that’s not addressed here?
- Call or email us (802-261-0120 or email info@vermontevaporator.com)! We endeavor to respond within 1 business day and often beat our target. We are always happy to hear from a fellow sugar maker, so don’t be shy.